SwiftRoute: a dispatch office that runs itself
SwiftRoute is a truck-dispatch service for owner-operators and small carriers across the 48 contiguous US states. NUWIAX designed and built its entire operating cycle as one autonomous system.
17+connected workflows
Every 2 hautomated check calls on active loads
Under 1 hfrom delivery confirmation to invoice
48states covered
Every stage of a load, automated
- Carrier sourcing: carriers found and verified from public FMCSA records.
- Booking: a voice agent calls brokers and drivers, confirms loads and negotiates rates.
- In transit: check calls every two hours, with status updates by email, SMS and CRM.
- Delivery: confirmation triggers the invoice within an hour, followed up automatically.
- Reporting: a daily summary and a call log that records every outcome.
What it shows
Most automation projects automate a task. Here the automation is the business process: calls, paperwork and follow-ups run as one system, and people step in only for decisions that need them. Voice work is limited to confirmations, check calls, inbound handling and qualification of contacts who have agreed to be called.